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Whitfiled Clinic Self Payment Options

UPMC Whitfield is located in South –East Ireland and is part of a $19 billion world-renowned Academic health care provider and insurer, Pittsburgh-based UPMC. The largest nongovernmental employer in Pennsylvania USA, UPMC integrates 85,000 employees, 40 hospitals, 600 doctors’ offices and outpatient sites, and a 3.4 million-member Insurance Services Division. UPMC International provides hands-on health care and management services with partners around the world.

UPMC Whitfield, Waterford, has the following immediate vacancy:

IT Support Analyst

Reporting to the head of IT this full-time permanent position presents an exciting opportunity to join the existing information and communications technologies team.

Duties & Responsibilities:

  • Log and track all calls to the IT Helpdesk on the Hospital call logging system
  • Troubleshoot and resolve technical issues where possible
  • User administration (new user accounts / password resets)
  • In-House applications administration, support and troubleshooting
  • Liaise with third party vendors around support issues
  • Monitor daily backup logs and escalate issues
  • Escalate technical issues to Level2 /Level3 / or vendor support where needed
  • Printer troubleshooting and escalation to managed printer supplier
  • Assist with IT Project work where required
  • Basic Network troubleshooting
  • Anti-Virus monitoring and support
  • Take ownership of ongoing technical issues
  • On-Call Rotation as required

Required Experience:

  • 1-2 years relevant 1st line/technical support experience
  • Good knowledge of Microsoft systems, particularly Win7/Win10, MS office
  • Experience of working in a customer facing IT role along with an excellent telephone manner
  • Strong interpersonal, organisation and communication skills
  • Ability to work under pressure in a fast-pased work environment
  • Good understanding of PC hardware set-up and configuration
  • Experience in a healthcare setting along with Microsoft certification and ITIL Foundations would be a distinct advantage

Please send letter of application along with an up to date CV to Natalie Moore, HR CoOrdinator, UPMC Whitfield, Cork Road, Waterford or by email to Closing date for receipt of completed applications is Wednesday 20th March 2019.