Whitfield Clinic values your comments and views about its services. We aim to provide the highest levels of service and care. You will be given a satisfaction survey on admission which we would ask you to fill out and leave at the nurses’ station, or in your room, before you leave. All patient satisfaction surveys are fully reviewed and any complaints are followed up by the Director of Clinical Services and Nursing.
Feedback from our patients for June 2015
- I wish to thank you for the caring way in which I was looked after by all the staff and also to say how impressed I was at the cleanliness and tidiness of the hospital. The nurses were fantastic, friendly, encouraging yet efficient. Overall a big thank you.
- I address this to all of the staff who cared for me so well during my 3 day stay in Whitfield. You were so caring and diligent in everything you did and I greatly appreciate it. I feel sure I will go from strength to strength now and I will be able to enjoy better nights of sleep and greater day time comfort. Thank you.
- Thank you for such an excellent standard of care. It was a totally different experience and for that I am eternally grateful. Such a professional, yet personal touch from all the team. Sincere thanks.
Our job is to provide the services you need in a professional and courteous manner. If for whatever reason, you are unhappy about any aspect of our service, or have any suggestions for improvement, please inform a member of staff, and they will endeavour to help you. If you wish, they will also tell you where to send a letter or email with details of your experience.
We promise to handle all complaints and personal details in confidence and without any prejudice. We will issue a written response to every written complaint, pass on any praise and act on any suggestions.
Your feedback is welcomed and valued. It allows us to continually improve our services. If you feel that your complaint has not been fully addressed, or you would like to appeal the outcome, you can do so in writing to the CEO.